Privacy Policy

MetaTrader LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how the Velnix Go mobile application ("App") collects, uses, and shares your information. By using our App, you agree to the practices described in this policy.

Information We Collect

When you install or interact with the App, we may collect the following information:

• Device identifiers, including the device’s advertising ID
• Technical data including IP address, device type, and operating system
• App install referrer information for analytics and attribution purposes
• We may request access to your camera and storage only when you choose to use customer support chat to upload photos or files. These files are provided voluntarily and are used solely to assist with your support inquiries.

We do not collect precise GPS location data or sensitive personal information unless explicitly provided by you.

Use of Information

We use the collected data for the following purposes:

• Improving App functionality and user experience
• Analyzing usage patterns for app performance and advertising optimization
• Sending optional notifications or promotional updates
• This app requires access to your camera and storage permissions so that you can take photos or select images and files to upload in the customer service chat. All uploaded content is used solely for customer support and technical assistance purposes and will not be used for any other purpose.

Third-Party Services

We may share non-personal or aggregated data with third-party services for analytics, advertising, or technical operations. These partners include but are not limited to services provided by Facebook SDK.

We ensure that any third-party partners are bound by confidentiality and only use the data for specific authorized purposes.

Your Choices

You may disable ad tracking on your device or uninstall the App at any time to stop information collection. Instructions for managing permissions can be found in your device settings.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from anyone under 13. If we learn that a child under 13 has provided us with personal information, we will delete such data promptly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. However, please be aware that no method of transmission over the Internet is completely secure.

Data Retention

We retain collected information as long as necessary to provide our services and for legitimate business purposes. If you wish to delete your data, please contact us as outlined below.

Policy Updates

We may revise this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the App signifies your acceptance of the changes.

Effective Date: July 1, 2025

Contact Us

If you have questions or concerns about our privacy practices, please reach out to us via email at lachlancooper965@outlook.com.